Petit Charm — Returns & Exchanges Policy

Petit Charm · Policy

Returns & Exchanges Policy

We hope your Petit Charm brings a little joy to your everyday. If something isn’t right, please get in touch so we can help.

Please contact us before sending anything back. We’ll provide return instructions and the appropriate return address.

Eligibility

30-day returns

We accept eligible returns within 30 days of delivery, including change-of-mind returns.

To qualify, your item must be unused, undamaged and in its original condition. Please include the original packaging wherever reasonably possible and provide your order number or proof of purchase.

For change-of-mind returns, you are responsible for return shipping. Original shipping charges are non-refundable, except where required by applicable law or where the return results from our error.

Custom Fit

Custom sizing & fit support

Our lipstick holders are made in different custom sizes. The size range shown on the product page describes the available custom sizing options—it does not mean that one holder adjusts to fit every lipstick.

Before ordering, please provide your lipstick brand, exact model and tube measurements in millimetres. Follow our Size & Compatibility Guide to measure the part of the tube that will sit inside the holder.

If your holder does not fit as expected:

Please contact us with:

  • Your order number.
  • Your lipstick brand and exact model.
  • The measurements supplied when ordering and your tube’s actual measurements.
  • Clear photos of the lipstick tube and the fit issue.

We offer one complimentary Size Adapter per eligible order to help resolve suitable fit issues without replacing the entire holder. Contact us so we can assess whether an adapter is appropriate. If you prefer to return your item, our standard 30-day return policy and eligibility requirements still apply.

Damaged, defective, incorrect or incomplete orders

Please inspect your order when it arrives. If an item arrives damaged or defective, you receive the wrong item, or an included item is missing, contact us as soon as possible.

Include your order number, a brief description of the issue and clear photos where relevant. Once we confirm an eligible issue, we’ll arrange a replacement at no additional cost.

Understanding the 3D-printed finish

Our pieces are made in small batches using 3D printing. Minor layer lines, subtle surface variations and slight colour differences can occur as part of this process.

These characteristics are not normally considered defects unless they materially affect the item’s intended appearance or function. Product renders are for reference; the finished colour and texture may vary slightly.

Step-by-step

How to request a return

  1. Contact us through our Contact page with your order number and reason for returning.
  2. Wait for approval and return instructions before posting your item.
  3. Pack the item securely and send it to the address provided.

For returns unrelated to a confirmed defect, arrival damage or fulfilment error, you are responsible for return shipping.

We recommend a tracked shipping service and keeping your proof of postage. We cannot take responsibility for return parcels lost before they reach us.

Refunds & Exchanges

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method. Original shipping charges are generally non-refundable.

Exchanges

If you would like a different colour or item, please contact us first. Exchange options depend on availability and may involve returning your original item and placing a new order.

Limited editions & exceptions

Seasonal and limited-edition items follow our standard return policy unless they were clearly marked Final Sale before purchase. Limited availability alone does not make an item Final Sale.

If your order included a complimentary Wish Card or promotional gift, please return it where reasonably possible.

Items not eligible for standard returns:

  • Gift cards.
  • Items clearly marked Final Sale before purchase.
  • Items materially used, altered or damaged after delivery.
  • Returns outside the 30-day return window.

These exclusions do not affect your rights under applicable consumer protection laws.

Order changes & Need help?

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation once processing has started or the order has shipped.

Nothing in this policy limits your rights under applicable consumer protection laws.